European Wax Center

Niha did my wax, and it was great. Easy, quick, and did not hurt at all. Super convenient to book online.

I have never been seen on time here. Last time my appointment was at 11 and I wasn't seen until 12 and I'm not exaggerating. Pretty terrible considering I was about 1 wax away from getting unlimited eyebrows. Not worth the consistently late appoint

Hate to resort to this, but after getting no response for two months, I don't know what else to do. All I have asked for is to have someone reach out to me about a terrible experience I had with a wax specialist that was not trained and gave me the most painful service of my life. I get not every service can be a 10/10 but I have been a customer for 10 years and the one time I have an issue needing to be resolved radio silence. I have emailed, sent in a review of my service, DM'd on instagram etc. The manager at this location needs to be put in a performance improvement plan. It's not hard to email someone back prior to 2 months going by.


I have had so many wax specialists over the years, but the one I saw on this visit was so incredibly untrained and should not be waxing people. It took me 75 minutes for services that never take more than 30. The wax was left all over me, every strip was 3-4 painful rips, was left with a ton of ingrown hairs and patches all over.

My appointments take 15 min usually, today it was 1 hour. I am so unhappy with the service. Will not go back to this location.

If ZERO stars were only an option...
I had a 6:15 appointment at this location and arrived on time. Immediately, I was told that the technician was "running a few minutes behind and was finishing up a client." I replied and said that I was on a tight schedule and needed the 30-minute appointment to end within the hour.

At 6:42, I began to put my coat on and gather my things. I waited for longer than a few minutes. I left very upset.

The receptionist had a very matter-of-fact attitude and wasn't the least concerned or empathetic to the fact that what had turned into a few minutes became nearly a half hour. She seemed more interested in eating her sleeve of crackers and jar of peanut butter. As I put my coat on and asked for the technician's name, "Suma." she asked if I wanted to cancel or reschedule. My question is: If a client shows up 25 minutes late, do you ask them if they want to cancel? Isn't it already given that the appointment did not happen??? She said that the clients were not late, the technician, Suma was late, and running behind. Not my problem, but I should have been notified prior to my appointment or at least not sat there for 25 minutes while the receptionist avoids eye contact with me and just lets me wait. Appalling.

I am disgusted at the lack of concern and complete and total disregard for my time. I have other commitments outside of this appointment that were affected by this. If you ask your clients to communicate when they are running late and cancel on them hard stop, no excuses when they are more than 9 minutes late, where is the same respect for the clients' who are paying and also have time constraints and a schedule to keep??

Shout out to the corporate offices who promised to follow up and never did and for robbing me of my time with complete and total disregard. GREAT JOB!

Great service and friendly staff. Kiara was a great first experience. She told me everything I needed to know like how exfoliating after was important how often to come back.

Jordan rocks and is comfortable waxing men. We travel far for her! Thank you so much :)

Gia is the best! She has the most caring, friendly personality and provides the best Brazilian waxes. It's difficult to write a wax review lol but I highly recommend her if you are booking an appointment with EWC. Thank you Gia!

It's sad that I have to leave a negative review after being a long time customer. The wax services are wonderful however, it's been a horrible experience trying to cancel my wax pass. As easy as it is for them to constantly ask you to sign up, it should be easy to cancel it and refund my money back.

I signed up for the pass. Never used it, and asked to cancel weeks later. I called 3x over the course of a month and half to cancel. However, their excuse was that they were in between managers and that only a manager could cancel. They took my number down and stated they will have someone contact me. I never received a call! It wasn't until I had to call AGAIN after my account was drafted to reach a manager. By this time, I had called 5x! She then told me that she canceled the wax pass, submitted my refund request to corporate, and that it shouldn't be long to receive the refund.

Low and behold 2 weeks later, I wake up to see that my account has been drafted again! I don't understand how this can be so damn difficult to cancel and get my funds back! It shouldn't have to! Now, I have to contact them again!

As I stated before, it's a great place for waxing needs. But this ongoing, negative experience has left me no choice to never go back there. I advise anyone to not sign up for the wax pass, especially if you have to cancel later. It'll take forever and a day to get your funds back and for them to cancel it. Even though they pressure you into purchasing the pass and sign you up within 2 minutes!

Update: Ironically the manager called me this morning. Hours after I submitted the review. I didn't receive my full refund because of a cancelation fee and another fee. I was never told anything about a cancelation fee. In addition to that, it's against their corporate policy to refund the money back to the customer. It's only store credit! WTF?! So not only did I have to deal with this but I cannot receive my funds back into my account? I have to use it at one of the locations. It's beyond ridiculous! What kind of bullshit policy is that?!!!

I've been to this location several times and even have the package for return visits. Today's visit was not a wonderful experience. The wax specialist who performed my brow and lip wax was not like the others. I felt like I had way too wax on my brows. When she did the upper lip so much wax dripped my lips were stuck together. She mentioned it might feel like I have extra wax. I couldn't really answer because my mouth was glued shut until she pulled it off. I even had wax on my shirt. She said not to worry it would wash out. I will be sure to not book with her again. I don't remember her name so I will have to ask when I call to make my appointment.

My brow and lip even feel sore. Never had that feeling after leaving an appointment.