WO2017166985A1

WO2017166985A1 - Call management method, device and system, and storage medium

Info

Publication number: WO2017166985A1
Application number: PCT/CN2017/076003
Authority: WO
Inventors: 杨扬
Original assignee: 中兴通讯股份有限公司
Priority date: 2016-03-29
Filing date: 2017-03-08
Publication date: 2017-10-05
Also published as: CN107241484A

Abstract

The present invention provides a call management method, device and system, and storage medium. The method comprises: a calling device first acquiring, after accepting a call request sent by a requester, user information of the requester and another user; determining, on the basis of a comparison between the user information of the other user and the user information of the requester, whether the other user satisfies a preset matching rule; if so, then adding the other user to a matching pool; and the calling device selecting, according to a preset selection rule, a responder from the matching pool.

Description

Call management method, device and system, storage medium

Technical field

The present invention relates to communications technologies, and in particular, to a call management method, apparatus and system, and storage medium.

Background technique

With the continuous development of Internet technology and communication technology, people's lives are becoming more and more abundant, and they can enjoy various services without leaving home. However, while enjoying various services without leaving home, people's demand for outbound is also reduced. There are fewer opportunities to go out and fewer opportunities to make new friends, so the circle is getting narrower and narrower. Therefore, more and more applications such as social software and websites have emerged.

However, in the related art, when a user wants to make a call or video to another user, the communication initiator must know the other party's information, thereby establishing peer-to-peer communication; for example, if user A wants to communicate, he must first know. Who is the communication partner, and also knows the communication information used to identify the other party, such as the Internet Protocol (IP) address, mobile phone number, registration number, and so on.

Summary of the invention

The embodiment of the invention provides a call management method, device, system and storage medium, which solves the problem that communication cannot be performed when the communication information of the other party is unknown in the related art.

In order to solve the above problem, an embodiment of the present invention provides a call management method, including:

Receiving a call request initiated by the requesting party;

Acquiring user information of the requesting party and other users according to the call request;

Determining, according to the user information of the other user, the user information of the requesting party, whether the other user meets a preset matching rule, and if yes, adding the other user to the matching pool;

A responder that communicates with the requesting party is selected from the matching pool according to a preset selection rule.

In the above solution, the user information includes registration information of the user, and the registration information includes personal basic information of the user and a requirement standard that is required for the responding party that performs the communication; the preset matching rule includes: the other user's The personal basic information meets the requirements of the requesting party.

In the above solution, the user information includes current status information of the terminal corresponding to the user, and the current status information includes the status attribute of the terminal, and the preset matching rule includes: the current status of the terminal corresponding to the other user. The information is consistent with the current state information of the terminal corresponding to the requesting party.

In the above solution, the user information includes historical information of the user, and the historical information includes a history of the user. The preset matching rule includes: a feature set of the other user and a favorite feature set of the requesting user. There is an intersection; the character set of the other user is a set of features possessed by the user according to the historical data of the other users, and the set of features of the requester user is according to the The historical information of the requesting user performs a big data analysis to summarize the set of user-selected character characteristics.

In the above solution, after selecting the responder that communicates with the requesting party from the matching pool according to the preset selection rule, the method further includes: sending the contact information of the responding party to the requesting party, and monitoring and controlling the Communication between the requesting party and the responding party, the contact information including communication information for conducting communication, the communication information being encrypted information.

An embodiment of the present invention provides another call management method, including:

The requesting party sends a call request;

The calling device receives the call request;

The calling device acquires user information of the requesting party and other users according to the call request;

The calling device judges according to the user information of the other user and the user information of the requesting party. Determining whether the other user meets the preset matching rule, and if yes, adding the other user to the matching pool;

The calling device selects a responder that communicates with the requesting party from the matching pool according to a preset selection rule.

In the foregoing solution, after the calling device selects the responding party that communicates with the requesting party from the matching pool according to the preset selection rule, the method further includes:

The calling device notifies the responder;

The responder selects whether to allow the requestor to access; if so, the calling device sends the contact information of the responder to the requesting party; otherwise, the calling device re-selects the match according to the preset selection rule Select the responder in the pool.

In the foregoing solution, after the requesting party receives the contact information of the responder, the method further includes: the requesting party selecting whether to access the responding party; if yes, the requesting party accessing the responding party, The calling device monitors communication between the requesting party and the responding party; otherwise, the requesting party selects whether to re-match the communication object; if so, the requesting party resends a call request to the calling device ; otherwise, end this call.

The embodiment of the invention further provides a calling device, comprising:

Request receiving module: configured to receive a call request initiated by the requesting party;

The obtaining module is configured to obtain user information of the requesting party and other users;

a matching module: configured to determine, according to the user information of the other user, the user information of the requesting party, whether the other user meets a preset matching rule, and if yes, add the other user to the matching pool;

The selection module is configured to select a responder that communicates with the requestor from the matching pool according to a preset selection rule.

The embodiment of the invention further provides a call system, including a requesting terminal and a calling device; the requesting terminal is configured to send a call request;

The calling device is configured to receive the call request, acquire user information of the requesting party of the call request and other users according to the call request, and determine, according to the user information of the other user and the user information of the requesting party, Whether the other user meets the preset matching rule, and if yes, adds the other user to the matching pool; and selects the responding party that communicates with the requesting party from the matching pool according to the preset selection rule.

The embodiment of the invention further provides a call management system, comprising: a call management module, a data mining module, a data storage module and a matching module;

The call management module is configured to receive a call request initiated by the requesting party;

The matching module is configured to add other users that are suitable for communication with the requesting party to the matching pool according to a preset matching rule;

The data storage module is configured to store user information;

The data mining module is configured to perform analysis based on the user information stored in the data storage module, and design a new preset matching rule for the requesting party.

An embodiment of the present invention further provides a calling device, including a memory and a processor.

The memory is configured to store executable instructions that cause the processor to perform the following operations:

Receiving a call request initiated by the requesting party;

The embodiment of the invention further provides a call management system, comprising:

a memory for storing executable instructions and user information, the executable instructions being used to cause the processor to perform the following operations:

Receiving a call request initiated by the requesting party;

According to a preset matching rule, other users suitable for communicating with the requesting party are selected to join the matching pool;

Performing analysis based on the user information stored in the memory, and designing a new preset matching rule for the requesting party.

The embodiment of the present invention further provides a storage medium, which stores executable instructions, and the executable instructions are used to execute any call management method provided by the embodiments of the present invention.

The beneficial effects of the embodiment of the present invention are: after receiving the call request initiated by the requesting party, the calling device first acquires the user information of the requesting party and other users; and then compares the user information of the other user with the user information of the requesting party, and looks at the Whether other users satisfy the preset matching rule, if yes, add the other users to the matching pool, and then the calling device selects the responding party from the matching pool according to the preset selection rule.

In the above manner, when a user wants to initiate communication, communication can be established without knowing the communication information of the other party; in the related art, it is necessary to know the communication information of the other party to complete the communication. Instant match, instant communication, and flexible selection of the responder's effect according to user needs.

DRAWINGS

1 is a flowchart of a call management method in an embodiment of the present invention;

2 is another flowchart of a call management method in an embodiment of the present invention;

3 is a flowchart of a specific example of a call management method in an embodiment of the present invention;

4 is a schematic structural diagram of a call device according to an embodiment of the present invention;

Figure 5 is a schematic structural diagram of a call system in the embodiment of the present invention;

6 is a schematic structural diagram of a call management system according to an embodiment of the present invention;

FIG. 7 is a schematic structural diagram of hardware of a calling apparatus according to an embodiment of the present invention.

detailed description

The present invention will be further described in detail below with reference to the accompanying drawings.

Embodiment 1:

The present embodiment provides a call management method, which can realize real-time matching, real-time communication, and flexible selection according to user requirements, in accordance with related technologies, on the premise that the communication partner is not required to know in advance. Fang, improve the user experience. For the communication method, a voice call mode or a video call mode may be used. For details of the method, please refer to FIG. 1 , including:

S101: Receive a call request initiated by a requesting party.

S102: Acquire user information of the requesting party and other users according to the call request.

S103: Determine, according to the user information of the other user, the user information of the requesting party, whether the other user meets a preset matching rule, and if yes, add the other user to the matching pool;

S104: Select a responder that communicates with the requesting party from the matching pool according to a preset selection rule.

During the entire communication process, if a user wants to communicate, the user first initiates a call, the communication device receives the call request, and the communication device can identify the requesting object (requesting party). Generally, each user needs to perform communication, and the communication device first registers the information, and the communication device saves its registration information and the like. When the call request is received, the process proceeds to S102, and the user information of the requester and other users is obtained. However, it can be understood that the user does not have to register to communicate, and the user can directly send a call request, the request carries the user information of the requester, and the calling device acquires the user information of the requester according to the access request. At this time, for the acquisition of user information of other users, according to the historical communication record, it is possible to query whether other users who have communicated have permission to allow other users to access, and have basic conditions for performing communication, for example, the network status is good. Get other users who meet the above criteria.

After obtaining the user information of the requesting party and other users, the process proceeds to S103, according to the user information of the other user and the user information of the requesting party, determining whether the other user meets the preset matching rule, and the preset matching rule is met. The user is added to the matching pool. There are many kinds of user information, and the corresponding preset matching rules also have corresponding differences. If the user has previously registered, the user information may include registration information of the user, the registration information including personal basic information of the user, such as height, weight, age, hobbies, occupations, etc., and requirements standards for the communication partner, for example User A requires that the communication partner's age is no more than 25 years old; at this time, the corresponding preset matching rule includes: the other user's personal basic information conforms to the requesting party's requirement standard, and the requester's personal basic information conforms to the other user's Requirements standard.

For example, User A has registered in advance and filled in the registration information, including the age: 25 years old, occupation: white-collar, hobbies: painting; and set the requirements of the communication partner: age not exceeding 30 years old And the occupation is: Internet (IT, Information Technology) industry related, after completing the registration information, the call request calling device obtains the private registration information of the requester after receiving the call request, and at the same time, obtains other User's registration information, and see if other users meet User A's required requirements; for example, User B has his registration information displayed, his age is 28 years old, his occupation is a software engineer, and the user B's requirement is age. It is 22-26 years old. At this time, user B meets the requirements of user A, and user B also meets the requirements of user A. The comparison result of the two meets the preset matching rule, so the user B is added to the matching pool. By analogy, if you select Full from all other users, the rule matches the rule user and adds it to the matching pool.

In this way, the mutual authentication standard is adopted, and only the users who satisfy each other's mutual satisfaction are selected to communicate, which can improve the overall communication experience of the user. Of course, since the call is initiated by the requesting party, only the request can be considered. Party's requirement criteria, regardless of whether the requestor meets the requirements of other users.

Secondly, the user information may also include current status information of the terminal corresponding to the user, the current The status information includes the terminal's own status attribute. The terminal's own state attribute is also the environment in which the terminal's current or near-term time (for example, within two hours) is located, the program executed, and the like.

For example, the type of the software that the terminal corresponding to the user is running, the city currently described by the user, and the like; at this time, the preset matching rule includes: the current state information of the terminal corresponding to the other user and the current state of the terminal corresponding to the requesting party. The information is consistent.

For example, user A is exercising and using his terminal A to record the motion situation and terminal A also plays the song, then user A initiates the call request; the calling device acquires the current status information of terminal A as the sports software and music type. Software; then, the positioning terminal acquires the terminal corresponding to the other user to obtain the current state information, and when the obtained terminal B corresponding to the user B also runs the sports software and the music type software, the user B is added to the matching pool; In this way, the user starts from the common characteristics of both parties, so that the two parties naturally have a common language and improve the user experience. Of course, the current status information described above is only a specific example, and the specific content may be flexibly set according to requirements. For example, the current status information may also include an address where the user is located, such as a city, or even a street.

In addition, the user information may also include historical status information of the user, where the historical status information includes a user history call status. In this case, the preset matching rule includes: a character feature set of the other user and a favorite feature set of the requesting user. There is an intersection. The character feature set of the other user is a set of features possessed by the user after the big data analysis is performed according to the historical information of the other users. For example, the user A likes pets, loves sports, etc., then A's The character feature set includes a favorite pet and a love sport; the favorite feature set of the requesting user is a set of character features of the user preference summarized by the big data analysis according to the historical information of the requester user, for example, the user B preference For users who like pets, then user B's favorite feature set is like pets. Based on the above example, the character set of user A has an intersection with the preference set of user B, and user A satisfies the preset matching rule, and user A is added to the matching pool. In addition, The information may also include historical work information of the terminal corresponding to the user, for example, historical listening song records, history's preference for a certain software, and the like. At this time, the corresponding preset matching rule is that the historical state information of the terminal corresponding to other users satisfies the big data analysis and the preference result is consistent. For example, according to the statistical user A, the most used software is the music playing software and the news browsing software; then, the most historically used software is the music playing software, and other users of the news browsing software are added to the matching pool. Of course, you can also analyze it in more detail. For example, you can even analyze which music player the requester uses and what songs you like to listen to; do the same analysis for other users, and compare the analysis results. .

It should be understood that the user information may also include the foregoing registration information, and the user corresponds to any one or more of the current state information and the historical state information of the terminal. The specific matching rule can be correspondingly modified according to the foregoing matching rules. In addition, since the communication device selects a suitable user from all other users to add it to the matching pool, the data will be more, the time consumed is long, and the user experience is degraded, so the call device can be set to need each time. The number of users added to the matching pool, for example, 100 and 200.

After the other users that meet the preset matching rule are added to the matching pool, the step S104 is performed, and the responding party that communicates with the requesting party is selected from the matching pool according to the preset selection rule. The preset selection rule may include: The requester's analysis has limited selection of communicated or not communicated; or, when the user information includes the current state information of the user, the current state information of the terminal corresponding to the other user is selected to be consistent with the current state information of the terminal corresponding to the requester. The highest user; or when the user information includes the historical state information of the terminal corresponding to the user, according to the big data analysis matching algorithm, the user whose history state information has the highest matching degree with the historical state information of the terminal corresponding to the user may of course be randomly selected. .

When the calling device selects the responder, the contact information of the responding party is sent to the requesting party. Usually, the contact information may include the registration information of the responding party, and the communication information, which is the necessary information for communication. , for example, can be the mobile number of the responding party, or User accounts, etc. In short, information about the communication between the two can be realized. Of course, only the communication information can be included because it has been filtered by the calling device. This situation may often exist in real life. After user A and user B have communicated once, user A is not satisfied with user B, but user B comes to harass user A, causing unnecessary trouble to user A. Therefore, in this embodiment, a specific implementation manner is provided. When the user A makes a call, the calling device selects the user B suitable for communication, and the calling device returns the contact information of the user B to the user A, the contact. The communication information in the information is encrypted information, and the user A can communicate with the user B through the encrypted communication information this time, but the communication information is invalid when the information is used for communication next time. The encryption method can adopt the encryption method commonly used in the related art.

If both user A and user B are satisfied with the other party, user A wants to communicate with user B again, user A can send a request to establish a connection with B to the calling device, and the calling device asks user B whether to agree with the request after receiving the request. User A communicates. If User B rejects, then User B does not send a request for User A to establish communication. If User B agrees, User B's communication information is sent to User A, and the communication between the two is monitored and controlled. That is, the calling device monitors and controls the communication between the requesting party and the responding party, and conveniently records the communication data between the two to be retained as historical status information. In a specific implementation manner of this embodiment, the user A may also request a conference instead of an individual user.

The embodiment also provides a call management method for completing a complete process of a call. For the specific process, please refer to FIG. 2, which includes:

S201: The requesting party sends a call request.

S202: The calling device receives the call request.

S203: The calling device acquires user information of the requesting party and other users according to the call request.

S204: The calling device compares the user information of the other user with the user information of the requesting party, and determines whether the other user meets a preset matching rule, and if yes, the Other users join the matching pool;

S205: The calling device selects, from the matching pool, a responder that communicates with the requesting party according to a preset selection rule.

S206: The calling device sends the contact information of the responding party to the requesting party.

The following is a specific example of the method: Please refer to FIG. 3, for the flowchart of the example, the user Li uses the terminal A, opens the setting page in the terminal A, selects the option to agree to the call, and selects or fills in his own Interests; then select the call function, then terminal A will send a call request to the call management system, and the call management system will select the eligible online terminal or conference to add to the matching pool after receiving the request. It is shown in the figure that terminal B is selected. At this time, the call management system will correspond to terminal A, and inform terminal A that terminal B is selected to communicate with it; then A can make a call to user B according to the response. If user A initiates a request for conference communication, the same call management system matches the object to be communicated according to the preset matching rule, and responds to user A, and sends the matching result to user A, notifying user A of the selected multiple. Point Control Unit (MCU, Multi Control Unit,), then User A establishes communication with the MCU.

After the calling device selects the responding party that communicates with the requesting party from the matching pool according to the preset selection rule, the calling device may further include: the calling device notifies the responding party; the responding party selects whether to allow the requesting party to access; If so, the calling device transmits the contact information of the responding party to the requesting party; otherwise, the calling device reselects the responding party from the matching pool to communicate with the requesting party. After the requesting party receives the contact information of the responding party, the requesting party selects whether to access the responding party; if yes, the requesting party accesses the responding party, and the calling device controls the requesting party and the responding party Communication; otherwise, the requester chooses whether to re-match the communication object; if so, the request direction call device resends the call request; otherwise, the current call ends.

After the requesting party completes a communication with the responder, a mechanism for scoring each other is set, and the scoring situation is recorded on the calling device, and the calling device adds the scoring situation to the big data analysis option. As a basis for big data analysis, in order to choose a responder that is more in line with user requirements and close to the user's preferences.

Embodiment 2:

The embodiment provides a unified calling device. Referring to FIG. 4, the calling device 3 includes a request receiving module 31, an obtaining module 32, a matching module 33, and a selecting module 34. The request receiving module 31 is configured to receive a call request initiated by the requesting party; 32 is configured to obtain the user information of the requesting party and other users; the matching module 33 is configured to determine, according to the user information of the other user and the user information of the requesting party, whether the other user meets the preset matching rule, and if yes, join the other user. Matching pool; the selecting module 34 is configured to select a responder that communicates with the requesting party from the matching pool according to a preset selection rule.

The embodiment further provides a call system. Referring to FIG. 5, the call system 4 includes: a requesting terminal 41, a calling device 42 and a response terminal 43. The requesting terminal 41 includes a request sending module 411 and an information receiving module 412. The calling device 42 includes a request receiving module 421, an obtaining module 422, a matching module 423, and a selecting module 424; the request sending module 411 is configured to send a call request; the request receiving module 421 is configured to receive the call request; and the obtaining module 422 is configured to acquire the requester and User information of the other users; the matching module 423 is configured to compare the user information of the other users with the user information of the requesting party, and determine whether the preset matching rule is met. If yes, the other users are added to the matching pool; the selecting module 424 is configured. A responder that communicates with the requesting party is selected from the matching pool in accordance with a preset selection rule.

This embodiment further provides a call management system. Referring to FIG. 6, the call management system 5 includes: a call management module 51, a data mining module 52, a data storage module 53, and a matching module 54. The call management module 51 is configured to receive a requesting party. The initiated call request; the matching module 54 is configured to add other users suitable for communicating with the requesting party to the matching pool according to the preset matching rule; the data storage module 53 is configured to store the user information; and the data mining module 52 is configured to be based on the data. User information stored in the storage module for big data analysis, designing new large numbers for the requesting party According to the analysis of the matching algorithm.

An optional hardware structure of the calling device 3 shown in FIG. 4 is explained. Referring to FIG. 7, the hardware structure of the calling device 6 includes at least a processor 61 and an input/output interface 63 (for example, a display, a keyboard, a touch screen, a speaker microphone). One or more of the storage medium 64 and the network interface 62 (using various wired or wireless communication technologies), the components can be connected to communicate via the system bus 65.

The storage medium 64 may be a ROM (eg, a read only memory, a FLASH memory, a transfer device, etc.), a magnetic storage medium (eg, a magnetic tape, a magnetic disk drive, etc.), an optical storage medium (eg, a CD-ROM, a DVD-ROM, a paper card). , a paper tape, etc., and other well-known types of program memory; the computer-executable instructions are stored in the storage medium 64, and when executed, cause the processor 61 to perform the following operations:

Receiving a call request initiated by the requesting party; acquiring user information of the requesting party and other users according to the call request; determining, according to user information of the other user, user information of the requesting party, whether the other user satisfies A matching rule is set, and if yes, the other users are added to the matching pool; and the responding party that communicates with the requesting party is selected from the matching pool according to a preset selection rule.

An optional hardware configuration of the call management system 5 shown in Fig. 6 can be implemented with reference to the hardware configuration of the calling device 3 shown in Fig. 7.

For example, the hardware structure of the call management system 5 may include: a processor, an input/output interface, a storage medium, and a network interface (using various wired or wireless communication technologies), and the components may communicate via a system bus connection, The hardware structure can be distributed across multiple servers or set up in a single server.

The computer-executable instructions are stored in the storage medium, and when executed, cause the processor to perform the following operations:

Receiving a call request initiated by the requesting party; selecting another user suitable for communicating with the requesting party to join the matching pool according to a preset matching rule; performing analysis based on the user information stored in the memory, for the request The party design forms a new preset matching rule.

Embodiments of the present invention also provide a non-volatile storage medium having stored therein computer-executable instructions for performing a call as shown in FIG. 1, FIG. 2, and FIG. At least one of the management methods. The storage medium may be a storage medium such as an optical disk, a hard disk, or a magnetic disk, and may be a non-transitory storage medium.

Obviously, those skilled in the art should understand that the above modules or steps of the present invention can be implemented by a general-purpose computing device, which can be concentrated on a single computing device or distributed over a network composed of multiple computing devices. Alternatively, they may be implemented by program code executable by the computing device such that they may be stored in a storage medium (ROM/RAM, diskette, optical disk) by a computing device, and in some cases The steps shown or described may be performed in an order different than that herein, or they may be separately fabricated into individual integrated circuit modules, or a plurality of the modules or steps may be implemented as a single integrated circuit module. Therefore, the invention is not limited to any particular combination of hardware and software.

The above is a further detailed description of the present invention in connection with the specific embodiments, and the specific embodiments of the present invention are not limited to the description. It will be apparent to those skilled in the art that the present invention may be made without departing from the spirit and scope of the invention.

Industrial applicability

In the embodiment of the present invention, after receiving the call request initiated by the requesting party, the calling device first acquires the user information of the requesting party and other users; and then compares the user information of the other user with the user information of the requesting party to see whether the other user is Satisfying the preset matching rule, if yes, adding the other users to the matching pool, and then the calling device selects the rule from the matching pool according to the preset Then select the responder. In the above manner, when a user wants to initiate communication, it can be completed without knowing the communication information of the other party; in the related art, it is necessary to know the communication information of the other party to complete the communication. Instant matching, instant communication, flexible selection of responders according to user needs, improve user communication efficiency.

Claims

A call management method comprising:

Receiving a call request initiated by the requesting party;

Acquiring user information of the requesting party and other users according to the call request;

Determining, according to the user information of the other user, the user information of the requesting party, whether the other user meets a preset matching rule, and if yes, adding the other user to the matching pool;

A responder that communicates with the requesting party is selected from the matching pool according to a preset selection rule.
The call management method according to claim 1, wherein said user information includes registration information of a user, said registration information including personal basic information of the user and a requirement standard that the responding party for communication needs to satisfy; said preset The matching rule includes: the personal basic information of the other users meets the requirements of the requesting party.
The call management method according to claim 1, wherein the user information includes current state information of the terminal corresponding to the user, the current state information includes a state of the terminal, and the preset matching rule includes: The current state information of the terminal corresponding to the other user is consistent with the current state information of the terminal corresponding to the requesting party.
The call management method according to claim 1, wherein said user information includes history information of a user, and said history information includes a history history of a user;

The preset matching rule includes: an intersection of the character feature set of the other user and the favorite feature set of the requesting user;

The character feature set of the other user is a set of features possessed by the corresponding user, and the set of features possessed by the user is obtained by analyzing according to historical information of the other users;

The set of favorite features of the requesting user is a set of character features preferred by the user, and the set of character features preferred by the user is obtained according to the historical information of the requesting user.
The call management method according to any one of claims 1 to 4, wherein after selecting a responder that communicates with the requester from the matching pool according to a preset selection rule, the method further comprises: transmitting the response to the requester The contact information of the party, and monitoring and controlling communication between the requesting party and the responder, the contact information including communication information for performing communication, the communication information being encrypted information.
A call management method comprising:

The requesting party sends a call request;

The calling device receives the call request;

The calling device acquires user information of the requesting party and other users according to the call request;

The calling device determines, according to the user information of the other user, the user information of the requesting party, whether the other user meets a preset matching rule, and if yes, adds the other user to the matching pool;

The calling device selects a responder that communicates with the requesting party from the matching pool according to a preset selection rule.
The call management method according to claim 6, wherein after the calling device selects the responding party that communicates with the requesting party from the matching pool according to the preset selection rule, the method further includes:

The calling device notifies the responder;

The responder selects whether to allow the requestor to access; if so, the calling device sends the contact information of the responder to the requesting party; otherwise, the calling device re-responds according to the preset selection rule The responder is selected from the matching pool.
The call management method according to claim 6 or 7, wherein the requesting party after receiving the contact information of the responder further comprises: the requesting party selecting whether to access the responding party; if yes, The requesting party accesses the responding party, and the calling device monitors communication between the requesting party and the responding party; otherwise, the requesting party selects whether to re-match The communication object; if so, the requesting party resends the call request to the calling device; otherwise, the current call is ended.
A calling device comprising:

Request receiving module: configured to receive a call request initiated by the requesting party;

The obtaining module is configured to obtain user information of the requesting party and other users;

a matching module: configured to determine, according to the user information of the other user, the user information of the requesting party, whether the other user meets a preset matching rule, and if yes, add the other user to the matching pool;

The selection module is configured to select a responder that communicates with the requestor from the matching pool according to a preset selection rule.
A calling system comprising: a requesting terminal and a calling device;

The requesting terminal is configured to send a call request;

The calling device is configured to receive the call request, acquire user information of the requesting party of the call request and other users according to the call request, and determine, according to the user information of the other user and the user information of the requesting party, Whether the other user meets the preset matching rule, and if yes, adds the other user to the matching pool; and selects the responding party that communicates with the requesting party from the matching pool according to the preset selection rule.
A call management system includes: a call management module, a data mining module, a data storage module, and a matching module;

The call management module is configured to receive a call request initiated by the requesting party;

The matching module is configured to add other users that are suitable for communication with the requesting party to the matching pool according to a preset matching rule;

The data storage module is configured to store user information;

The data mining module is configured to perform analysis based on the user information stored in the data storage module, and design a new preset matching rule for the requesting party.
A calling device comprising a memory and a processor,

The memory is configured to store executable instructions for causing the processor to perform the following operations:

Receiving a call request initiated by the requesting party;

Acquiring user information of the requesting party and other users according to the call request;

Determining, according to the user information of the other user, the user information of the requesting party, whether the other user meets a preset matching rule, and if yes, adding the other user to the matching pool;

A responder that communicates with the requesting party is selected from the matching pool according to a preset selection rule.
A call management system comprising:

a memory for storing executable instructions and user information, the executable instructions being used to cause the processor to perform the following operations:

The processor is configured to execute executable instructions stored in the processor, where the executable instructions include:

Receiving a call request initiated by the requesting party;

According to a preset matching rule, other users suitable for communicating with the requesting party are selected to join the matching pool;

Performing analysis based on the user information stored in the memory, and designing a new preset matching rule for the requesting party.
A storage medium for storing executable instructions for performing the call management method of any of claims 1-5.
A storage medium for storing executable instructions for performing the call management method of any one of claims 6-8.