CN101754088B - Reserving method and system for handling businesses and business supporting application server - Google Patents
Reserving method and system for handling businesses and business supporting application server Download PDFInfo
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- CN101754088B CN101754088B CN2008101792178A CN200810179217A CN101754088B CN 101754088 B CN101754088 B CN 101754088B CN 2008101792178 A CN2008101792178 A CN 2008101792178A CN 200810179217 A CN200810179217 A CN 200810179217A CN 101754088 B CN101754088 B CN 101754088B
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Abstract
The invention discloses a reserving method for handling businesses, which comprises receiving a reserving request of handling businesses from a user, the request comprising a user mark; obtaining call bills corresponding to the user according to the user mark, determining the constant staying places of the user based on the obtained call bills and searching a business hall which is nearest to the constant staying places; and sending the information of the searched business hall to the user. The invention also discloses a reserving system for handling businesses and a business supporting application server. The invention can exactly count the business handling quantities of the user in each business hall through analyzing the reserving registration information, thereby the business receiving quantities in each business hall and the preparation quantities of gifts can be reasonably distributed. And the user can carry out a reserving registration service through sanding short message or reserving on internet, thus facilitating the participation of the user and improving the perception of the user to operators.
Description
Technical field
The present invention relates to moving communicating field, particularly, relate to a kind of business handling reserving method, system and business supporting application server.
Background technology
Along with the further aggravation of Mobile Communications Market competition, marketing activity has become the work that each operator promotes energetically as a kind of means of contending for markets.Find by research third party consulting firm satisfaction investigation, because at present a lot of client still gets used to the business hall transacting business, mainly contain business hall service, gift supply etc. so affect the key factor of customer involvement mobile operator marketing activity.The business hall service mainly refers to the client at the duration that waits of business hall, and the gift supply mainly refers to the whether sufficient of gift supply.And solve this kind situation, it is unpractical increasing the gift supply by increase business hall platform seat with blindness, what more need is service handling amount and the gift preparation amount of each business hall of reasonable distribution, allows the business hall can have sufficient time and preparation to carry out once successful marketing activity.
The service preregistration of existing business hall adopts the note access platform of user side to realize preregistration, and the data statistics platform by the backstage, business hall provides support and effectively improves the client and wait duration.This system comprises database file server, WEB application server, Short Message Service Gateway, pager, and described database file server, WEB application server, Short Message Service Gateway, pager are connected with core switch by mobile telephone exchange network.The data statistics platform on backstage, business hall adopts B/S (browser/server) framework of main flow, adopts the .net platform development.Above-mentioned WEB application server Independent is equipped with operational system support platform module, comprising service modules such as the analysis of business hall service handling, regular guest's list, note preregistration, group's transmission, note reservation inquiry and statistic of classifications.There are following defective in existing business hall service reservation registering device and method:
If 1 without network signal, or user's mobile phone is in the state that can't send note, and then the user can not respond marketing activity in time.
2, decide appointment business by statistical analysis service handling amount, but the participating user of marketing activity may all not handled professional by some months, just can't distinguish, and the business hall of the frequent transacting business of user may not be the user know from its nearest business hall, perhaps the user not in its frequent transacting business site, the result that the method counts just not too meets the requirements during marketing activity.
3, not mentioned data statistic analysis result determines that this customer service accepts the business hall to reach the method for each business hall service handling amount of reasonable distribution and gift preparation amount.
Summary of the invention
It is convenient not to the objective of the invention is to participate in business hall service preregistration for user in the prior art, the defectives such as the statistics of preregistration is inaccurate, a kind of preregistration method, system and business supporting application server have been proposed, with provide can the accurate statistics preregistration the business hall data, reach each business hall service handling amount of reasonable distribution, and user friendly participation.
For achieving the above object, according to an aspect of the present invention, provide a kind of business handling reserving method, having comprised: received user's business handling reserve requests, comprise user ID in this request; Obtain the ticket of respective user according to described user ID, determine the user based on the ticket that obtains and often stop ground, and search distance and should often stop nearest business hall, ground; The information of the described business hall that finds is handed down to described user.
Preferably, described reception user's business handling reserve requests comprises: receive the note that comprises the business handling subscription information from described user's portable terminal; Described information with the business hall determined is handed down to described user and comprises: the information exchange of the described business hall of determining is crossed the portable terminal that note is handed down to described user.
Preferably, described reception user's business handling reserve requests comprises: receive described user and send by the Internet, comprise the business handling reserve requests of described user ID and business handling subscription information; Described information with the business hall that finds is handed down to described user and comprises: by the Internet information of the described business hall that finds is returned to described user, and/or, the information exchange of the described business hall of determining is crossed note be handed down to portable terminal corresponding to described user ID.
Preferably, describedly determine the user based on the ticket that obtains and often comprise with stopping: obtain the position of described ticket respective base station, determine user's frequent stop ground according to the base station location that obtains.
Preferably, the described ticket that obtains is the ticket in described user's setting-up time; The base station location that described basis is obtained determines that user's frequent stop ground comprises: in the described base station location that obtains, the position of the base station that corresponding ticket number is maximum is as user's frequent stop ground.
Preferably, business hall information is handed down to the user takes a step forward and comprise: obtain described user's service handling record according to described user ID, determine the business hall that described user often goes based on this service handling record; In conjunction with the nearest business hall information in the described distance that finds described frequent stop ground, and described definite user business hall information of often going, determine to be the business hall of user's transacting business, and the information of this business hall is handed down to the user.
Preferably, the method further comprises: add up the appointment business amount of handling of each business hall information, and distribute platform seat number and/or each traffic aided product number of each business hall based on this business handling amount.
For achieving the above object, according to another aspect of the present invention, provide a kind of business handling reservation system, having comprised: terminal equipment is used for sending the business handling reserve requests that comprises user ID to network equipment; Network equipment, be used for obtaining according to the user ID of described request the ticket of respective user, determine the user based on the ticket that obtains and often stop ground, and search distance and should often stop nearest business hall, ground, the information of the described business hall that finds is handed down to described user.
For achieving the above object, according to a further aspect of the invention, a kind of business supporting application server is provided, comprise: the ticket acquisition module, be used for obtaining the business handling reserve requests that comprises user ID and business handling subscription information, obtain the ticket of respective user according to the user ID in the described request; Ticket is analyzed sending module, determine the user based on the ticket that obtains and often stop ground, and search distance should often stop nearest business hall, the information of the described business hall that finds is handed down to described user.
Business handling reserving method, system and the business supporting application server of various embodiments of the present invention, can be by the analysis to user's ticket, comparatively accurately count the user in the business handling amount of each business hall, thus can each business hall service handling amount of reasonable distribution and gift preparation amount.And the user carries out service appointment by the mode of note or online reservation and handles, and user friendly participation improves the user to the cognition degree of operator.
Below by drawings and Examples, technical scheme of the present invention is described in further detail.
Description of drawings
Accompanying drawing is used to provide a further understanding of the present invention, and consists of the part of specification, is used for together with embodiments of the present invention explaining the present invention, is not construed as limiting the invention.In the accompanying drawings:
Fig. 1 is the flow chart of business handling reserving method embodiment one of the present invention;
Fig. 2 is the flow chart of business handling reserving method embodiment two of the present invention;
Fig. 3 is the flow chart to the ticket analysis among the present invention;
Fig. 4 is the flow chart to the service handling record analysis among the present invention;
Fig. 5 is the structure chart of business handling reservation system embodiment one of the present invention;
Fig. 6 is the structure chart of business handling reservation system embodiment two of the present invention;
Fig. 7 is the structure chart of business supporting application server of the present invention.
Embodiment
Below in conjunction with accompanying drawing the preferred embodiments of the present invention are described, should be appreciated that preferred embodiment described herein only is used for description and interpretation the present invention, is not intended to limit the present invention.
Embodiment of the method
Embodiment one
According to the embodiment of the invention, provide a kind of business handling reserving method.As shown in Figure 1, present embodiment comprises:
Step 101: receive user's business handling reserve requests, comprise user ID in this request;
Step 102: obtain the ticket of respective user according to described user ID, determine the user based on the ticket that obtains and often stop ground, and search distance and should often stop nearest business hall, ground;
Step 103: the information of the described business hall that finds is handed down to described user.
Business handling reserving method of the present invention, can be by the analysis to user's ticket, comparatively accurately count the business handling amount of affiliated each business hall of user, thereby can each business hall service handling amount of reasonable distribution and gift preparation amount, save the management cost of operator, can effectively satisfy user's demand simultaneously.
Embodiment two
Fig. 2 is the flow chart of the business handling reserving method embodiment two according to the present invention.Fig. 2 embodiment is to the further refinement of Fig. 1, and increased the flow process that concrete business supporting application server is processed preregistration information.As shown in Figure 2, present embodiment comprises:
Step 201: the user sends the note that comprises user ID and business handling subscription information by mobile radio network through sms center to Short Message Service Gateway;
Step 203: the user carries out the service appointment registration by the door of business hall on the internet debarkation net;
Step 205: Short Message Service Gateway sends said short message to database server, includes the identification information that sends note affiliated subdistrict base station in note;
Step 207: online business hall sends the business handling reserve requests that comprises described user ID and business handling subscription information to database server;
Step 209: database server is preserved note and business handling reserve requests;
Step 211: business supporting application server is according to the user ID in note and the business handling reserve requests, the record of inquiry respective user, generate the in the recent period ticket of the respective user of (such as nearest month or some months) of terminal, it is the recent ticket of user, and to this ticket analysis, thereby determine the user and often stop ground, and search often nearest business hall, stop ground of distance.Concrete ticket analytical procedure can be referring to Fig. 3 and explanation thereof.
Step 213: business supporting application server obtains the service handling record of respective user according to the user ID in note or the business handling reserve requests from database, determines the business hall that the user often goes based on this service handling record.The concrete analysis step can be referring to Fig. 4 and explanation thereof.
Step 215: according to the analysis of step 211 and step 213, the distance that finds is often stopped the nearest business hall information in ground, and the user who the determines business hall information of often going, determine and will deposit database server in for the business hall of user's transacting business.
Step 217: often stop the nearest business hall information in ground according to the distance that finds, and the user who the determines business hall information of often going, issue the note of the business hall that should belong to respective user.
Step 219: the business hall information that the user who determines is often gone, by the online tips page in internet towards business hall that respective user notifies the user to belong to.
Step 221: business supporting application server is according to step 215, often stop the nearest business hall information in ground in conjunction with the distance that finds, the business hall information of often going with the user who determines, determine to be the business hall of user's transacting business, add up the business handling amount of each business hall information, the business of reservation can be common business, such as business change, new business application etc., also can be marketing activity etc.
Step 223: the backstage personnel determine the supply of each business hall gift according to the business handling amount of each business hall.
Present embodiment can comparatively accurately count the user in the business handling amount of each business hall by the analysis to user's ticket, thereby can each business hall service handling amount of reasonable distribution and gift preparation amount.And the user carries out the preregistration service by the mode of note or online reservation, and user friendly participation improves the user to the cognition degree of operator.
As shown in Figure 3, be the flow chart to the ticket analysis among the present invention.Its concrete operation step is as follows:
Step 301: the associated view of setting up base station information and business hall; This associated view stores near the cell base station business hall information corresponding with this base station; After knowing concrete cell base station, can find out near the position of business hall corresponding to this cell base station by this associated view;
Step 302: the identification information of the cell base station in the corresponding ticket of counting user; The identification information of cell base station represents with " CELID " field information in ticket;
Step 303: the identification information of cell base station and the associated view of base station information and business hall are mated; Find out near the position of business hall corresponding to this cell base station;
Step 304: according to the position that finds out near business hall corresponding to this cell base station, determine that the user often stops nearest business hall, ground.
As shown in Figure 4, be the flow chart to the service handling record analysis among the present invention.Its concrete operation step is as follows:
Step 401: the associated view of setting up business hall and operator's home node information; This associated view stores business hall information and operator's home node information; When knowing concrete operator's home node information, can find out the position of the business hall under this operator by this associated view;
Step 402: capturing service is accepted the operator's home node information in the record;
Step 403: the associated view of operator's home node information and business hall and operator's home node information is mated;
Step 404: determine the business hall that the user often goes.
System embodiment
Embodiment one
According to the embodiment of the invention, a kind of preregistration system is provided, Fig. 5 is the structure chart of the embodiment one of the business handling reservation system according to the present invention.As shown in Figure 5, the system of present embodiment comprises:
Business supporting application server 51, be used for obtaining user ID and business handling subscription information, obtain the ticket of respective user according to the user ID in the request, determine the user based on the ticket that obtains and often stop ground, and search distance and should often stop nearest business hall, ground, the information of the business hall that finds is handed down to the user.
Short Message Service Gateway 53 is for the treatment of user ID and the business handling subscription information with the note form through sms center of user's transmission.
Online business hall server 54 is for the treatment of the business handling reserve requests of user by the door transmission of business hall on the internet debarkation net.
Preregistration of the present invention system, can be by the analysis to ticket and service handling record, comparatively accurately count the business handling amount of affiliated each business hall of user, thereby can each business hall service handling amount of reasonable distribution and gift preparation amount, save the management cost of operator, can effectively satisfy user's demand simultaneously.
Embodiment two
Fig. 6 is the structure chart of business handling reservation system embodiment two of the present invention.Fig. 6 embodiment has increased the concrete modular structure of business supporting application server and has formed the further refinement of Fig. 5.As shown in Figure 6, the business supporting application server 51 of present embodiment specifically comprises:
Ticket is analyzed sending module 512, determines the user based on the ticket that obtains and often stops ground, and search distance and should often stop nearest business hall, ground, the information of the business hall that finds is handed down to the user of correspondence.
Accept History Parser Module 513, obtain user's service handling record by user ID, determine the business hall that the user often goes based on this service handling record, determine to be the business hall of user's transacting business; And the information that will comprise the business hall that the user often goes sends the statistical query module to.
Present embodiment can comparatively accurately count the user in the business handling amount of each business hall by the analysis to ticket and service handling record, thereby can each business hall service handling amount of reasonable distribution and gift preparation amount.And the user carries out the preregistration service by the mode of note or online reservation, and user friendly participation improves the user to the cognition degree of operator.
Show that such as Fig. 7 the business supporting application server 51 of present embodiment specifically comprises:
Ticket is analyzed sending module 512, determine the user based on the ticket that obtains and often stop ground, and search distance should often stop nearest business hall, the information of the business hall that finds is handed down to the user.
Accept History Parser Module 513, obtain user's service handling record by user ID, determine the business hall that the user often goes based on this service handling record, determine to be the business hall of user's transacting business;
It should be noted that at last: the above only is the preferred embodiments of the present invention, be not limited to the present invention, although with reference to previous embodiment the present invention is had been described in detail, for a person skilled in the art, it still can be made amendment to the technical scheme that aforementioned each embodiment puts down in writing, perhaps part technical characterictic wherein is equal to replacement, outer professional etc. such as reminding short message is replaced with.Within the spirit and principles in the present invention all, any modification of doing, be equal to replacement, improvement etc., all should be included within protection scope of the present invention.
Claims (13)
1. a business handling reserving method is characterized in that, comprising:
Receive user's business handling reserve requests, comprise user ID in this request;
Obtain the ticket of respective user according to described user ID, determine the user based on the ticket that obtains and often stop ground, and search distance and should often stop nearest business hall, ground;
The information of the described business hall that finds is handed down to described user.
2. method according to claim 1 is characterized in that, described reception user's business handling reserve requests comprises:
Reception is from the note that comprises the business handling subscription information of described user's portable terminal;
Described information with the business hall that finds is handed down to described user and comprises:
The information exchange of the described business hall that finds is crossed the portable terminal that note is handed down to described user.
3. method according to claim 1 is characterized in that, described reception user's business handling reserve requests comprises:
Receive described user and send by the Internet, comprise the business handling reserve requests of described user ID and business handling subscription information;
Described information with the business hall that finds is handed down to described user and comprises:
By the Internet information of the described business hall that finds is returned to described user, and/or, the information exchange of the described business hall that finds is crossed note be handed down to portable terminal corresponding to described user ID.
4. method according to claim 1 is characterized in that, describedly determines the user based on the ticket that obtains and often comprises with stopping:
Obtain the position of described ticket respective base station, determine user's frequent stop ground according to the base station location that obtains.
5. method according to claim 4 is characterized in that, the described ticket that obtains is the ticket in described user's setting-up time;
The base station location that described basis is obtained determines that user's frequent stop ground comprises: in the described base station location that obtains, the position of the base station that corresponding ticket number is maximum is as user's frequent stop ground.
6. arbitrary described method in 5 according to claim 1 is characterized in that, business hall information is handed down to the user takes a step forward and comprise:
Obtain described user's service handling record according to described user ID, determine the business hall that described user often goes based on this service handling record;
In conjunction with the nearest business hall information in the described distance that finds described frequent stop ground, and described definite user business hall information of often going, determine to be the business hall of user's transacting business, and the information of this business hall is handed down to the user.
7. method according to claim 1 is characterized in that, the method further comprises:
Add up the appointment business amount of handling of each business hall information, and distribute platform seat number and/or each traffic aided product number of each business hall based on this business handling amount.
8. a business handling reservation system is characterized in that, comprising:
Terminal equipment is used for sending the business handling reserve requests that comprises user ID to network equipment;
Network equipment, be used for obtaining according to the user ID of described request the ticket of respective user, determine the user based on the ticket that obtains and often stop ground, and search distance and should often stop nearest business hall, ground, the information of the described business hall that finds is handed down to described user.
9. system according to claim 8 is characterized in that, described network equipment comprises:
Database server is for the user ID and the business handling subscription information that obtain and store described request;
Business supporting application server, be used for obtaining described user ID and business handling subscription information, obtain the ticket of respective user according to the user ID in the described request, determine the user based on the ticket that obtains and often stop ground, and search distance and should often stop nearest business hall, ground, the information of the described business hall that finds is handed down to described user.
10. system according to claim 9 is characterized in that, described terminal equipment is described user's portable terminal;
Further comprise Short Message Service Gateway in the described network equipment;
Described portable terminal sends described request through sms center to described Short Message Service Gateway by note, and described Short Message Service Gateway sends to described database server with described note;
Described business supporting application server is handed down to described portable terminal by note with described business hall information through described Short Message Service Gateway.
11. system according to claim 9 is characterized in that, described terminal equipment is internet terminal;
Further comprise in the described network equipment: Online Business System;
Described internet terminal is sent to Online Business System with described request, and Online Business System sends to described database server with described user ID and described business handling subscription information;
Described business supporting application server is handed down to described user by described Online Business System with described business hall information, and/or, described business hall information is handed down to described user's portable terminal by note.
12. system according to claim 9 is characterized in that, described business supporting application server comprises:
The ticket acquisition module is used for obtaining described user ID and business handling subscription information, obtains the ticket of respective user according to the user ID in the described request;
Ticket is analyzed sending module, determine the user based on the ticket that obtains and often stop ground, and search distance should often stop nearest business hall, the information of the described business hall that finds is handed down to described user.
13. a business supporting application server is characterized in that, comprising:
The ticket acquisition module is used for obtaining the business handling reserve requests that comprises user ID and business handling subscription information, obtains the ticket of respective user according to the user ID in the described request;
Ticket is analyzed sending module, determine the user based on the ticket that obtains and often stop ground, and search distance should often stop nearest business hall, the information of the described business hall that finds is handed down to described user.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2008101792178A CN101754088B (en) | 2008-12-01 | 2008-12-01 | Reserving method and system for handling businesses and business supporting application server |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2008101792178A CN101754088B (en) | 2008-12-01 | 2008-12-01 | Reserving method and system for handling businesses and business supporting application server |
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| Publication Number | Publication Date |
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| CN101754088A CN101754088A (en) | 2010-06-23 |
| CN101754088B true CN101754088B (en) | 2013-03-27 |
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| CN2008101792178A Expired - Fee Related CN101754088B (en) | 2008-12-01 | 2008-12-01 | Reserving method and system for handling businesses and business supporting application server |
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Families Citing this family (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103338273A (en) * | 2013-07-24 | 2013-10-02 | 联创亚信科技（南京）有限公司 | Online service distribution method and device |
| CN104361476B (en) * | 2014-10-31 | 2018-02-06 | 亚信科技（南京）有限公司 | A kind of online order processing method and system of opening an account |
| CN107231613A (en) * | 2017-06-13 | 2017-10-03 | 深圳市伊特利网络科技有限公司 | Application process and system of the terminal positioning in service log-on |
| CN108260095B (en) * | 2017-10-17 | 2021-04-23 | 平安科技（深圳）有限公司 | Financial service reservation method based on short message platform and application server |
| CN108335183A (en) * | 2017-12-27 | 2018-07-27 | 阿里巴巴集团控股有限公司 | A kind of method, apparatus and equipment of refund |
| CN114257871B (en) * | 2021-12-20 | 2023-08-25 | 深圳腾银信息咨询有限责任公司 | Live broadcast reservation information processing method, system and medium |
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| CN1747514A (en) * | 2004-09-07 | 2006-03-15 | 华为技术有限公司 | Telephone rate bill statistical method and system |
| CN101043688A (en) * | 2007-04-25 | 2007-09-26 | 中国移动通信集团江苏有限公司 | Method for optimizing network using short message calling platform |
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| US5225843A (en) * | 1992-09-01 | 1993-07-06 | Motorola, Inc. | Method for accessing a trunked communication system |
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