CA2054505A1 - Telephone connection to a nearby dealer - Google Patents

Telephone connection to a nearby dealer

Info

Publication number
CA2054505A1
CA2054505A1 CA2054505A CA2054505A CA2054505A1 CA 2054505 A1 CA2054505 A1 CA 2054505A1 CA 2054505 A CA2054505 A CA 2054505A CA 2054505 A CA2054505 A CA 2054505A CA 2054505 A1 CA2054505 A1 CA 2054505A1
Authority
CA
Canada
Prior art keywords
caller
dealer
database
query
telephone connection
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA2054505A
Other languages
French (fr)
Other versions
CA2054505C (en
Inventor
Carol Ann Wegrzynowicz
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
AT&T Corp
Original Assignee
American Telephone and Telegraph Co Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by American Telephone and Telegraph Co Inc filed Critical American Telephone and Telegraph Co Inc
Publication of CA2054505A1 publication Critical patent/CA2054505A1/en
Application granted granted Critical
Publication of CA2054505C publication Critical patent/CA2054505C/en
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q3/00Selecting arrangements
    • H04Q3/0016Arrangements providing connection between exchanges
    • H04Q3/0029Provisions for intelligent networking
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/4228Systems providing special services or facilities to subscribers in networks
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13072Sequence circuits for call signaling, ACD systems
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13512800 - freefone
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13541Indexing scheme relating to selecting arrangements in general and for multiplex systems routing

Abstract

TELEPHONE CONNECTION TO A NEARBY DEALER
Abstract This invention relates to an arrangement for selecting a local dealer out of a large group of dealers for completion of an 800 number. The caller is firstconnected to a toll switching system. That system sends a query to a first database using the 800 number and the caller's Numbering Plan Area (NPA) code. The first database responds with a routing number which is used to route a second query toone of a plurality of second databases. The second query uses the routing numberand the caller's NPA plus office code to access the second database and to obtain the telephone number of a local dealer. The telephone number is returned to the tollsystem for completing the call. Advantageously, a caller can use a number advertised on national television to access a local dealer.
CA002054505A 1991-02-07 1991-10-30 Telephone connection to a nearby dealer Expired - Lifetime CA2054505C (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US07/652,162 US5136636A (en) 1991-02-07 1991-02-07 Telephone connection to a nearby dealer
US652,162 1991-02-07

Publications (2)

Publication Number Publication Date
CA2054505A1 true CA2054505A1 (en) 1992-08-08
CA2054505C CA2054505C (en) 1994-02-15

Family

ID=24615753

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002054505A Expired - Lifetime CA2054505C (en) 1991-02-07 1991-10-30 Telephone connection to a nearby dealer

Country Status (6)

Country Link
US (1) US5136636A (en)
EP (1) EP0498594B1 (en)
JP (1) JP2705864B2 (en)
CA (1) CA2054505C (en)
DE (1) DE69229069T2 (en)
ES (1) ES2133302T3 (en)

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Also Published As

Publication number Publication date
ES2133302T3 (en) 1999-09-16
DE69229069D1 (en) 1999-06-10
DE69229069T2 (en) 1999-12-09
JPH04360448A (en) 1992-12-14
EP0498594B1 (en) 1999-05-06
CA2054505C (en) 1994-02-15
EP0498594A2 (en) 1992-08-12
JP2705864B2 (en) 1998-01-28
EP0498594A3 (en) 1993-11-18
US5136636A (en) 1992-08-04

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Legal Events

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EEER Examination request
MKEX Expiry