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Success Stories for Website Search
Thousands of businesses large and small have chosen Google to power search inside their companies or on public websites. Google has awarded the universal search Superstar award to a few customers that have implemented their Google search solution in particularly innovative ways. You've no doubt heard of many of our other customers, such as Apple, Discovery Channel, and PBS.
Below you'll find a sampling of customer testimonials and case studies from companies that have deployed Google Site Search, as well as the Google Mini and Google Search Appliance.
| E-commerce |
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Goal: Improve conversion rates and decrease support inquiries on their online marketplace for vacation rentals
Product: Google Site Search |
| Holiday Home Rental, LLC operates www.holidayhomerental.co.uk, an online directory of 25,000 holiday rental homes. The website has more than 150,000 pages of content. Just a week after adding Custom Search to their website, Andy Steggles, their President, said that "The number of referrals generated to our homeowner base has increased by approximately 30% and at the same time, the number of customer service requests has also significantly decreased. The results have been overwhelming. The newly implemented Google search tool truly enriches the users experience by giving them the power to simply think and type their search parameters which propels them to a more accurate and meaningful result set." |
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Goal: Improve conversion rates on their online ski store
Product: Google Mini Search Appliance |
| Buckman's Ski shop added a Google Mini to their online ski store in 2005. Here's what their owner had to say: "What a difference! The Mini finds everything we want it to, and it's fast! We already see an increase in multi-sale orders, meaning people are searching our site more effectively and finding just what they are looking for." |
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Goal: Improve conversion rates on their online store for recordable media and recording solutions
Product: Google Mini Search Appliance |
CD Dimensions' website sells CD and DVD duplicators and recordable media. In their experience with the Mini, they found that it "provides much more relevant results especially when the search criteria is broad. Its features are amazing and the set up is very simple. It's certainly increased the conversion ratio and helped visitors find the specific product they are looking for without having to call our sales staff." |
Media
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Goal: Help visitors find the training videos that they are looking for
Product: Google Site Search |
Total Training Network (TTN), www.ttnlearning.com, offers a comprehensive library of Full-Motion Video Training including Business Skills, Computer, Health and Safety training. Mike Begin, TTN's Network and System Administrator, said that TTN "needed a powerful search option for our TTN Learning website. Google Site Search was the answer. We were able to create and implement our TTN Learning search engine in a matter of minutes. The integrated custom search results page is exactly what we were looking for. Google Site Search has improved our visitors' experience and allows them to quickly find anything on ttnlearning.com." |
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Goal: Help visitors access program and station information
Product: Google Search Appliance |
| PBS.org, the most visited dot-org site in the world, needed to improve the quality of search on its website to match the quality programming users expect from PBS. The Google Search Appliance solved PBS’s search problem and also simplified life for the IT team. Read more… |
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Goal: Improve overall website experience
Product: Google Search Appliance |
| Discovery Communications hosts sites for 14 channels featuring schedules and program information. A previous search solution required extensive resources to maintain and didn’t deliver quality results to users. After deploying the Google Search Appliance, page views have increased and the number of daily searches has grown 70 percent. Read more… |
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Goal: Provide visitors with easy access to information
Product: Google Search Appliance |
| Ziff Davis Media uses the Google Search Appliance to offer advanced search capabilities, such as the ability to dynamically drill through categories. This new functionality brings the search box to the center of the page. Read more… |
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Goal: Provide visitors with easy access to information
Product: Google Mini Search Appliance |
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The International Association of Business Communicators provides a professional network of more than 14,000 business communication professionals in over 70 countries. The IABC replaced an internal search solution with a Google Mini to give their members better access to information.
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Government
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Goal: Improve citizen search experience
Product: Google Search Appliance |
| The FDA is responsible for informing the public with accurate information on medicines and foods. The agency uses the Google Search Appliance to crawl one million documents across fda.gov. Both citizens and the FDA staff, who make heavy use of the public site, "are very positive" about having Google as the Internet search provider. Read more… |
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Goal: Improve the completeness and accuracy of search results
Product: Google Search Appliance |
| The National Park Service (NPS) receives millions of visitors each month, most of whom are seeking information on hundreds of parks, trails and monuments. Before deploying the Google Search Appliance, NPS used to get 30 to 40 complaints a day, from users struggling to find information on the website. The quality of results improved so substantially with the Google Search Appliance that email inquiries went from an average of 40 a day to 2! Read more… |
Legal
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Goal: Provide search for leading legal information site
Product: Google Mini Search Appliance |
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Justia is a legal media and technology company focused on making legal information, resources and services easy to find on the Internet. Justia provides free case law, codes, regulations, legal articles and legal blog databases, as well as community resources. Justia uses the Google Mini to index their Supreme Court database and other legal content sections of their site.
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Goal: Provide search for leading legal information site
Product: Google Search Appliance |
| FindLaw, the most frequently visited legal site on the Internet, provides a comprehensive set of legal resources for legal professionals, businesses, students, and the public. Using the Google Search Appliance, FindLaw helps users accurately access the most important documents among its millions of pages of frequently updated legal information. Read more… |
Education
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Goal: Improve discoverability of course and academic information
Product: Google Mini Search Appliance |
With about 22,000 students, De Anza College is one of the largest and highest rated community colleges in northern California. De Anza’s website contains volumes of information about academic departments, admissions and registration procedures, program offerings and student services, with updates made daily. De Anza chose the Google Mini to solve their information access problem.
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Goal: Improve access to documents in a distributed environment
Product: Google Search Appliance |
| The University of Florida needed a search solution that could quickly provide relevant results from hundreds of servers in a highly distributed, heterogeneous environment. Using the Google Search Appliance, University of Florida students and personnel now get the exact data that they need by performing simple search queries. Read more… |
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