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Success Stories for Internal Search
Thousands of businesses large and small have chosen Google to power search inside their companies. Google has awarded the universal search Superstar award to a few customers that have implemented their Google search solution in particularly innovative ways. You've no doubt heard of many of our other customers, such as Xerox, Nextel, or British Airways.
Below you'll find a sampling of customer testimonials and case studies.
Technology
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Goal: Provides sales force with easy access to information
Product: Google Search Appliance |
Xerox, the leader in document management, deployed the Google Search Appliance to improve its internal document management. Since Xerox started using the Google Search Appliance, complaints from the sales force about the difficulty of finding crucial documents have ceased. Read more… |
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Goal: Simplify information access for customer support reps
Product: Google Mini Search Appliance |
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Iron Speed makes software development tools for web applications. As Iron Speed's customer base continued to grow, they needed to find more ways to improve their customer service. With the Google Mini, customers have a powerful self-service option to look for the information online first and solve their problems faster - without having to contact support.
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Goal: Simplify information access for customer support reps
Product: Google Search Appliance |
| Nextel’s Telesales and Web Sales Order Support teams receive thousands of calls each day. In this intense CRM environment, the agents have to access the right information quickly. The Google Search Appliance has provided their service reps with easier access to product and support information, so they can answer questions and help customers more quickly. Read more… |
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Goal: Simplify access to documents and data
Product: Google Search Appliance |
In the complex and rapidly changing semiconductor design and production business, efficient exchange of information between employees is critical to success. National Semiconductor deployed the Google Search Appliance on its intranet to provide search for 10,000 employees worldwide. Google’s universal search solution has really made a difference, as search volume has increased by a factor 8-10x, proof of how incredibly valuable employees find the tool. Read more… |
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Goal: Provide a unified search across all corporate information
Product: Google Search Appliance |
| Agile has a wide variety of content in various enterprise application stores, including wikis, Documentum eRooms, blogs, websites, and shared documents. With the Google Search Appliance, Agile was able to unify information access and increase employee productivity across the organization. Read more… |
Travel
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Goal: Enable employee self-service across the corporate intranet
Product: Google Search Appliance |
| British Airways deployed the Google Search Appliance across their intranet to enable employees to find information and answer questions online day or night from any location. User satisfaction with the intranet overall has leapt from 59% to 80% of users either 'Highly Satisfied' or 'Satisfied'. Read more… |
Healthcare
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Goal: Increase employee collaboration and intranet usage
Product: Google Search Appliance |
| A leader in medical technology with annual revenues of approximately $8 billion, Medtronic needed a way to make 30,000 employees, especially research scientists and engineers, aware of one another's projects. Since deploying the Google Search Appliance on its intranet, Medtronic's intranet site traffic has tripled – proving that Google-quality search drives overall intranet usage and adoption. Read more… |
Manufacturing
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Goal: Provide employees easy access to information
Product: Google Search Appliance |
| Honeywell International, a $30 billion diversified technology and manufacturing leader, is using the Google Search Appliance to manage information effectively and share it across the organization. Read more… |
Non-Profit
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Goal: Reduce the cost; improve the quality of search
Product: Google Search Appliance |
| The World Bank staff was searching inefficiently on an intranet spanning hundreds of content sources, and the Bank was spending too much money maintaining search. Switching to Google enabled the World Bank to deliver one centralized user-friendly search engine for its intranet and will cost the Bank less than one-fifth what the prior search tool would have cost for maintenance alone. Read more… |
Financial Services
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Goal: Improve knowledge management
Product: Google Search Appliance |
| Pioneer Investments, a leading global investment-management company uses the Google Search Appliance to improve knowledge management, increase productivity, and deliver better intelligence to its staff. Read
more… |
Engineering
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Goal: Develop and share best practices across the company
Product: Google Search Appliance |
The Linde Group is a world leading industrial gases and engineering company with more than 53,000 employees working in around 70 countries worldwide. Following the acquisition of The BOC Group, the company has gases and engineering sales of approximately €12 billion. Read more…
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